Terms of Service

Terms of Service for ERPM

Version: July 2026

1. Provider and scope

1.1 The provider is GMI GmbH, Theodor-Rehbock-Strasse 3, 76131 Karlsruhe, Germany ("GMI"), e-mail: info@gmitso.de.

1.2 These terms govern the provision of the "ERPM" software (desktop and mobile app) and the use of the related online services (cloud synchronisation, web portal, cloud storage for receipts, licence management – together the "Service").

1.3 The offering is directed exclusively at businesses within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. Contracts with consumers are excluded.

1.4 Deviating terms of the customer do not apply unless GMI expressly agrees to them in writing.

2. Scope of services

2.1 ERPM is software for order management, procurement, warehousing (WMS), service/CRM and accounting processes. The current feature set follows the product description in the app and portal.

2.2 The app can be used offline; data is then stored locally and encrypted on the customer's device. The online services (synchronisation across devices, web portal including customer and supplier accounts, receipt storage) require an online account and a valid licence.

2.3 GMI continuously develops the Service and may extend or reasonably adapt features, provided the purpose of the contract is not jeopardised.

3. Trial and conclusion of contract

3.1 ERPM can be tested free of charge and without obligation for 30 days. After the trial, continued use requires a valid licence.

3.2 The licence contract is concluded upon completion and confirmation of the order process (subscription checkout or purchase of an offline licence). Registering an online account is free of charge.

4. Licences, subscriptions and usage rights

4.1 Subscription licences are booked via the online account and billed through the payment provider Stripe. Each plan states the included number of users (seats), devices and cloud storage; additional devices and storage can be booked as add-ons.

4.2 Offline licences are provided as a signed licence file (term or perpetual licence) and may be bound to a specific device (device code). No online account is required for offline licences.

4.3 For the contract term (perpetual for lifetime licences) the customer receives the simple, non-exclusive, non-transferable right to use the software for its own business purposes within the licensed scope. Renting out, sublicensing or making the software available to third parties outside the intended portal accounts is prohibited.

4.4 Without a valid licence, limited local use remains possible and data export and local backups remain available at all times; synchronisation and file upload are blocked.

5. Prices and payment

5.1 The prices stated at the time of ordering apply (net plus statutory VAT unless stated otherwise).

5.2 Subscription fees are billed in advance monthly or annually via Stripe, depending on the plan. In case of default of payment, GMI may suspend the online services until settlement; the customer's local data and data export remain unaffected.

5.3 Price changes for subscriptions are announced with reasonable notice (at least 6 weeks) and only take effect from the following billing period. In the event of an increase, the customer may terminate effective as of the change.

6. Customer obligations

6.1 The customer is responsible for the lawfulness of the data it enters, in particular for the permissibility under data protection law of processing data of its own customers, suppliers and employees.

6.2 The customer keeps credentials confidential, manages the permissions of invited users (including customer and supplier accounts) and informs GMI immediately of any suspected misuse.

6.3 The customer regularly creates its own backups using the backup functions provided in the app. The customer is responsible for statutory retention obligations under commercial and tax law.

6.4 Abusive use of the Service (e.g. overloading, circumventing licensing or security mechanisms, posting unlawful content) is prohibited.

7. Availability and support

7.1 GMI operates the online services with reasonable care and security (TLS, encryption of stored data, daily backups). No specific availability is guaranteed unless agreed separately; announced maintenance windows are possible. Thanks to the app's offline capability, work generally remains possible while the online services are unavailable.

7.2 Support is provided by e-mail to info@gmitso.de and via the "Report a problem" function in the app.

8. Data protection

The customer is the controller for the business data entered in ERPM; GMI acts as processor in this respect (Art. 28 GDPR). Details are set out in the privacy policy; a data processing agreement is available on request.

9. Warranty

9.1 Statutory warranty rights apply subject to the following provisions. GMI warrants that the software materially conforms to the product description.

9.2 The customer reports defects without undue delay and in a comprehensible form (e.g. via "Report a problem"). GMI generally remedies defects by providing updates.

10. Liability

10.1 GMI is liable without limitation for intent and gross negligence, for damage resulting from injury to life, body or health, and under the German Product Liability Act.

10.2 In cases of simple negligence, GMI is liable only for the breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely), limited to the foreseeable damage typical for the contract at the time of conclusion.

10.3 For loss of data, GMI is liable within the scope of the preceding paragraphs only up to the amount of damage that would have occurred even with proper, regular data backups by the customer.

10.4 Any further liability is excluded.

11. Term, termination, data return

11.1 Subscriptions run for the selected billing period (month or year) and renew automatically unless cancelled effective at the end of the current period. Cancellation is made via "Manage subscription" in the app or portal (Stripe customer portal).

11.2 The right to extraordinary termination for good cause remains unaffected.

11.3 The customer may fully export its tenant data at any time (including after the licence ends). At the customer's request or after final termination of the contract, the tenant and all server data are deleted; GMI's statutory retention obligations (e.g. for invoice data) remain unaffected.

12. Changes to these terms

GMI may amend these terms with effect for the future where required due to changes in law, changes to the Service or comparable reasons. Changes are announced in text form at least 6 weeks before taking effect; if the customer does not object before the effective date, they are deemed accepted. The announcement will point out this consequence.

13. Final provisions

13.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

13.2 The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Karlsruhe, provided the customer is a merchant, a legal entity under public law or a special fund under public law.

13.3 Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected.